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Legal Agreement & Policies

Terms of Service

Service Level Agreement (SLA), Non-Payment Suspension, and Server Data Deletion Policy for TwinsCloud Private Limited.

⚖️ Right to Suspend and Terminate for Non-Payment

To ensure legal safety and smooth cloud infrastructure operational continuity, all client accounts, hosting services, and custom software solutions provided by TwinsCloud Private Limited are governed by the following Terms and Conditions (T&C) and Service Level Agreement (SLA) clauses.

1Data Hold (Suspension) Clause — Day 1 to 30/45

TwinsCloud reserves the right to lock client dashboard access, restrict software features, and suspend hosting servers immediately following invoice due date expiration.

  • T&C Rule: If an invoice remains unpaid past the due date (e.g., 7-14 days), temporary service suspension will be initiated.
  • Impact: The client’s live software, web application, or cloud hosting will be temporarily deactivated, but all hosted files and databases will remain safely stored on our servers pending payment settlement.

2Data Deletion (Termination) Clause — Day 45 to 60+

Maintaining unmaintained server infrastructure and backup storage incurs ongoing infrastructure costs. Therefore, permanent data purge rights apply after 45 to 60 days of non-payment.

  • T&C Rule: If non-payment continues for 45 to 60+ days, the Company reserves the absolute right to permanently terminate the service agreement and purge all client data, backups, and configurations from our servers.
  • Company Protection: Data delete hone ke baad kisi bhi loss ya nuksan ke liye company zimmedar nahi hogi (The Company shall bear no liability for any data loss, financial damage, or business disruption resulting from permanent account deletion).

📜 Standard Legal Drafting (Sample Contract Text)

Non-Payment, Suspension, and Data Deletion:

Suspension: If any invoice remains unpaid for 15 days after the due date, the Company reserves the right to immediately suspend the Client’s access to the Software and Hosting services without prior notice.
Termination & Deletion: If the payment is delayed for 40 to 60 days, the Company reserves the right to permanently terminate the service agreement. Upon termination, all customer data, backups, and hosted files will be permanently deleted from our servers.
No Liability: The Company shall not be liable to the Client or any third party for any damages, loss of data, or loss of business resulting from such suspension or permanent deletion due to non-payment.

🛡️ Best Practices & Legal Safety

📧 Advance Warnings (Email Alerts)

At least 3 automated email warnings are dispatched before permanent data deletion (e.g. Day 30, Day 45, and 5 days prior to final server purge) to ensure full transparency and legal compliance.

🔄 Data Recovery & Reactivation Fee

If a client requests account reactivation during the temporary suspension window, a standard "Reactivation Fee" applies to unfreeze server infrastructure and restore active services.